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By registering with betFIRST Casino you also accept betFIRST Sports Betting General Terms & Conditions, which can be found by clicking here.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THEM. YOUR ACCEPTANCE CREATES A CONTRACTUAL RELATIONSHIP AND IS LEGALLY BINDING. IF YOU DO NOT AGREE WITH THE PROVISIONS OF THESE TERMS AND CONDITIONS, DO NOT ACCEPT THEM AND DO NOT USE ANY OF THE SERVICES PROVIDED ON THE WEBSITE.
GAMING IS A STRICTLY REGULATED ACTIVITY IN BELGIUM. MANY OF THE PROVISIONS IN THESE TERMS AND CONDITIONS ARE DERIVED FROM THE LAW OR ARE APPLICATIONS THEREOF. THIS MEANS THAT A BREACH OF THESE TERMS AND CONDITIONS CAN NOT ONLY LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT, BUT IN ADDITION OFTEN ENTAILS A BREACH OF THE LAW. IT IS STRONGLY ADVISED TO KEEP A PAPER COPY OF THESE TERMS AND CONDITIONS IN YOUR PERSONAL RECORDS.
In case of questions with regards to this Agreement, please contact our Customer Service. Capitalized terms (e.g. “Gaming Services”, etc.) will have the meaning assigned thereto in this Agreement.
About Us
This Agreement creates a legally binding relationship between You and Us.
These terms and conditions apply to the online gaming website available under the URL www.betfirstcasino.be (the “Gaming Website”).
The Gaming Services in respect of the Gaming Website, instead, are provided by Exploitatie Casino Middelkerke NV, a limited liability share company incorporated and registered under the laws of Belgium, with company number 0782.601.344, registered office at Zeedijk 117A, 8430 Middelkerke (“ECM”) and holder of an A license with number 595153 and an A+ license with number 595153, granted by the Belgian Gaming Commission (“BGC”). You therefore enter directly into a gaming agreement (“kansspelovereenkomst/contrat de jeu de hasard”) with ECM for said Gaming Services.
The Gaming Website is, with the exception of Gaming Services, managed and operated by Betsson Platform Solutions Limited, a private limited liability company incorporated and registered under the laws of Malta, with company number C 50732 and registered office at Betsson Experience Centre, Ta’ Xbiex Seafront, Ta’ Xbiex, XBX 1027, Malta (“betFIRST”). This contractual relationship with betFIRST covers, inter alia, the license and terms of use of any Software and application You use, Your interaction with staff and with other Players, and Your use of any data, content or materials provided to You by us.
betFIRST and ECM have a commercial collaboration in respect of the said Gaming Website that sets out their respective roles and responsibilities, as further outlined herein.
Entertainment Operations SRL/BV, a limited liability company incorporated under Belgian law, having its registered office at rue des Francs 79, 1040 Brussels, Belgium and registered with the ECB under number 0632.576.986, and who has been granted by the BGC a class E license with number 356187, is the E Licence is holder in respect of the Gaming Website.
1. DEFINITIONS
The words and terms below, when used in this contract, have the meaning given here, unless the context clearly implies otherwise:
- Agreement: means all of the clauses drawn up in the present General Terms and Conditions of Use along with detailed rules and instructions of the Software and Games available on the Gaming Website, as amended from time to time.
- betFIRST: means Betsson Platform Solutions Limited, a private limited liability company incorporated and registered under the laws of Malta, with company number C 50732 and registered office at Betsson Experience Centre, Ta’ Xbiex Seafront, Ta’ Xbiex, XBX 1027, Malta and any entities to which it delegates part or all of the services.
- Betsson Group: those companies forming part of the same group of companies as betFIRST and ultimately owned and/or controlled by Betsson AB, a public limited liability company incorporated under the laws of Sweden, with company registration number 556090-4251 and with its registered office at Regeringsgatan 28, SE-111 53 Stockholm, Sweden.
- Customer Service: means the customer service support available through the Gaming Website.
- ECM: means Exploitatie Casino Middelkerke NV, a limited liability company incorporated and registered under the laws of Belgium, with company number 0782.601.344, registered office at Zeedijk 117A, 8430 Middelkerke. The license holder of the A+.
- Games: means on-line games available on the Gaming Website.
- Games Rules: means the rules applicable for each Games which are available on the Games Rules icon on the Gaming Website, and which are also described in a high-level manner on the Casino Games Rules tab.
- Gaming Website: means the website available via the URL www.betfirstcasino.be, and all other related websites which are accessible through links or other access paths.
- Gaming Services or Services: means the variety of Games offered on the Gaming Website.
- Parties: shall refer jointly to betFIRST and the Player, except as regards the Gaming Services where reference is jointly to the Player and ECM.
- Player(s): means all persons over 21 years old who reside in Belgium and have registered on the Gaming Website and are holders of a User Account.
- Software: means all the programs, files, data and all other contents on or related to the Gaming Website, which allow Players to take part in the Games.
- Us(us), We(we), Our(our): shall refer to betFIRST, except as regards the Gaming Services where reference is made to ECM.
- User Account or Account: means a personal account opened by a Player allowing them, within the conditions set out in this Agreement, to access the Software that allows the Player to participate in the Games.
- Username and password: means the username and password that the Player has chosen at the time of registration on the online Gaming Website, as amended from time to time by said Player.
- You: means the Player, and more generally any user of the Software and the Gaming Services.
- Visitor(s): means the individual who visits the Gaming Website but who is not a Player.
2. SCOPE OF THE CONTRACT
2.1 By clicking on “accept” You confirm that You have read, understood and accepted to be bound by this Agreement.
2.2 This Agreement includes our Responsible Gaming Policy. By entering into this Agreement, You also agree to all provisions set out therein. betFIRST and ECM process Your data in accordance with the GDPR (General Data Protection Regulation). As part of Your registration process and for the duration of Your use of the Gaming Services You will also be able to consult our Privacy Policy and Cookie Policy, which You will be requested to accept separately.
2.3 This Agreement may be changed from time to time within the bounds of consumer protection law and any other applicable laws. Whenever such changes occur, we will notify You personally of any changes we make. If You do not agree with changes that we have made, please contact our Customer Service to terminate Your Account.
3. SCOPE AND OPPOSABILITY OF THIS AGREEMENT
3.1 SCOPE
This Agreement, together with the detailed rules and instructions of the Software and the Games Rules, constitutes the agreement between the Parties and detail the contents of the Agreement which binds them. We reserve the right to modify the Agreement. In this instance we commit to communicating the new version of the Agreement to the Players via the Gaming Website. The latter will mention when the Agreement were last updated. If this date has not been changed by the time Player “refreshes” the Gaming Website homepage in their browser, no possible modifications which were made after the date mentioned on the Gaming Website will be enforceable.
In addition, they supersede and cancel all previous Agreement(s) entered into by the Parties and are applicable to all access to the Software and all participation by the Player from the day that they are published online.
The application of the present Agreement is an essential part of the agreement between You and us. Therefore, the Player does not have the right to deviate from these conditions unless he/she has received our prior consent, in writing. The Player does not have the right to claim the application of any other conditions, whatsoever. The present Agreement and the Games Rules constitute the entire agreement between us and the Player.
3.2 BINDING NATURE OF THE AGREEMENT
Any participation by the Player in the Games proposed on the Gaming Website requires the prior consultation and express agreement to the present Agreement by the Player, however this Agreement is not conditioned by a handwritten signature from the Player. In accordance with the provisions set out in Directives 1999/93/EC of the 13th of December 1999 and 2000/31/EC of the 8th of June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ('Directive on electronic commerce'), and in particular the national legislations that transpose them into the Member States’ national law, you are reminded that registration of the Player as specified below in sections 2 and 3 of the Agreement, i.e. when the Player ticks the box in front of the statement “I HAVE READ AND AGREE TO THE TERMS OF USE" constitutes an electronic signature and therefore the acceptation of all its terms.
This electronic signature between the Parties, holds the same value as a handwritten signature; it is proof that the Player has taken cognizance of this Agreement, of their consent to registration and their adherence to the Agreement which is therefore enforceable; it also expresses the consent of the Player to the payment of amounts due pursuant to such registration and any amounts due because of Player's participation in the Games available on the Gaming Website.
4. COMMON OBLIGATIONS OF PLAYERS AND VISITORS
4.1 The Visitor and Player agrees to refrain from behaviour that could harm (the reputation of) ECM and/or betFIRST, the Website, the Games and Gaming Services offered on the Website, other Visitors and/or Players.
4.2 It is strictly forbidden to change or influence, or to attempt to do so, the operation of the Games, through any means, in particular to change or to influence the results, the impartiality or any defining element of the Games.
4.3 It is also forbidden in any manner whatsoever to download, to use, to display or to transmit the content, or any part of the Website, with the aim, by means of computer viruses or any other code or software, to falsify, to interrupt, destroy or limit the normal operation or the functionality of the Website and its Games, as well as to re-offer the customized content or use it.
4.4 In case ECM and/or betFIRST reasonably judges that the Visitor or the Player fails to comply with this Agreement, or has changed or has tried to change the Games offer with or without fraudulent intent, or has used or tried to use a product equipped with artificial intelligence, ECM and/or betFIRST reserve the right to immediately suspend or block the User Account, to block the amount credited to the User Account and to prohibit the Player or Visitor further access to the Website, and all this without any recourse whatsoever, and despite further (legal) steps ECM and/or betFIRST still could take.
5. PLAYER OBLIGATION AND INFORMATION
5.1 Obligation to provide information. We reserve the right to request certain personal information in order to create your Account. These data include, but are not limited to, your first name, surname, date and place of birth, nationality, address, a valid email address, mobile phone number, national register number and passport or identity card number, date and place of issue of valid identity. Players must also create a username and choose a password.
5.2 Provision of the information. We may from time to time reorganize the way in which You can provide this information to us. We may allow from time to time provision of this information by online authentication tools such as the iTSME-app or other EIDAS-certified services, or other tools as they become available, or by physical or e-mail provision of copies of original documents. We are at liberty to extend or discontinue at any time the use of any of the aforementioned identification and authentication tools.
5.3 Verification of the information. We are legally obliged to verify the identities of all Players and therefore have the right to ask You for proof of any of the abovementioned personal information. Your Account will not be completed until we have successfully verified Your identity. It implies that no withdrawal from Your Account will be accepted as long as Your identity is not verified.
5.4 Excluded Persons Information System. The person who registers ensures that there are no reasons which ECM and/or betFIRST does not know or may not know, under which he/she is unable to participate in the Games (such as, for example, a restriction or prohibition arising from an employment relationship, a statutory restriction or prohibition, a restriction or prohibition imposed by a sports organization - or association, a restriction or ban that results from the application of foreign legislation). Once your User Account is created, we will verify whether Your information is listed in the Excluded Persons Information System (EPIS), and verify if Your exclusion has been pronounced by the Gaming Commission, whether due to auto-exclusion, a request made by an administrator on behalf of an incapable person, exclusion because of Your profession, exclusion because of a collective debt settlement (“collectieve schuldenregeling”/”règlement collectif de dettes”), or exclusion at the request of any interested third party or for other legal reasons listed in the law. You will not be allowed to play if you are listed on EPIS.
5.5 Obligation to keep information up to date. You are obliged to keep all personal information up to date. We will, from time to time, re-verify Your information. If the verification shows Your information is not up to date, we have the right to immediately suspend Your Account until You update it and we have successfully verified the newly provided details. Players can access their Account at any time. To change personal information, such as an address, the Player shall contact the Customer Service at [email protected].
5.6 Payment by a third party. Payment by a third party is not authorised, any payment made by a third party will be considered as a fraud and we may claim against the Player. It is understood that the term “third party” does not refer to the service payment providers which You use for the deposit. The absence of information relating to bank card will lead to the rejection of transactions by the user’s bank, savings bank or bankcard issuer, and we assume no liability for the cancellation of such transactions due to failure to provide correct personal details. It is also the responsibility of the user to protect themselves against bank card loss or theft, and to immediately contact Customer Services in the event of their debit card being lost or stolen. Please note that no changes may be made to the first name, surname and date of birth provided
6. USERNAME AND PASSWORD – PERSONAL NATURE OF THE ACCOUNT
6.1 Personal nature of the Account. You need to choose a username and a personal password which must be in line with the requirements set by us to protect Your Account. At the date of this Agreement we request that the username be composed of at least 3 characters and the password between 8 and 20 characters, with at least one upper-case character, one lower-case character and one number. The chosen username must not be obscene, threatening, racist, abusive, derogatory, defamatory or in breach of intellectual property or proprietary rights of a third party. If we deem, at our sole and absolute discretion, that the chosen username is inadequate, we reserve the right to reject and prevent the use of such a username at any time and without obligation to notify the user. Your username can not be changed.
The Account is strictly personal. Usernames and passwords including the digicode created for mobile should not be disclosed to third parties and the Player is solely responsible for any actions that occur as a result of access to the Gaming Service by a third party. Any breach of the Agreement by a third party will not be Our responsibility.
6.2 Loss of Username and/or password. In the event of a lost or forgotten password, or if the Player suspects that a third party has access to their Account, the Player should inform us immediately or change their password in the Account settings.
ECM and betFIRST, both, guarantee the total security of your personal data against all unauthorised access. Nevertheless, the Player is responsible for the confidentiality of their Username and password to prevent access by third parties.
6.3 Use of Your Account by us. The information provided by the Player is strictly confidential and will be used by ECM and betFIRST, and where required by their suppliers which have a need to know basis. This may be in order to set-up and manage User Accounts, collect Player profiles and to give you the opportunity to use the Services available on the Gaming Website.
The information provided by the Player is strictly confidential; nevertheless, it is our responsibility to provide the necessary data to the judicial authorities as part of a criminal investigation.
Personal information is used by ECM and betFIRST to create and manage the User Account. ECM and betFIRST may also use these data for commercial purposes, in accordance with applicable laws, provided that the user agrees thereto when signing up to the Gaming Website. The Player may choose to unsubscribe by contacting our Customer Service team at
For more information about the use of your personal data please consult our Privacy Policy page.
6.4 No responsibility undertaken by us. You are fully responsible for the security of Your Account. We cannot be held liable for any losses that might occur in case of third-party use of Your Account, even if You did not (knowingly) share Your personal username and password with the third party. We will assume any use of the Services through Your Account to constitute personal use by You. Additionally, we have the right to suspend or terminate Your Account in case of any indications or suspicion, in our reasonable opinion, of third-party use of Your Account or if you are not a Belgium resident.
We expressly reserve the right to take the appropriate action if it appears or if We have a reasonable suspicion that a Player or other person, directly or indirectly, would have opened multiple User Accounts or would have access to multiple User Accounts. These measures include blocking the User Account(s), including the money which would be on the User Account(s). In this particular case, the persons concerned cannot assert any rights regarding the User Account(s). After verification We can decide to cancel all stakes and return the deposits.
A User Account is strictly personal. Only the person who has registered (validly) can use his/her User Account. It is strictly forbidden to transfer a User Account to a third party or to give access to a third party.
If it appears that the registration and login data provided by the Player do not correspond to his/her real identity and residence, all placed stakes by the Player on the Gaming Website will be void and winnings will not be paid. Additionally we reserve the right to block the User Account of this Player and exclude him/her permanently from using the Gaming Website and the offered stakes. After 6 months of blocking the User Account, the funds on the User Account will be irrevocably and without any possibility of opposition or appeal become our property, with loss of all rights to the Player and his/her successors.
7. REGISTRATION
7.1 OPENING A USER ACCOUNT
Access to the Software and participation in the Games available on the Gaming Website is reserved to Players who have previously, and validly, registered by ITSME or through. Players shall preferably use ITSME to open up an Account with Us. The registration procedure involves the Player having to sign in using a username, a valid mobile phone number, a valid e-mail address and a password, along with other personal information.
At the time of registration, the Player is obliged to provide accurate, up-to-date information in full; it is therefore forbidden to use inaccurate data which is contrary to public policy or morality, and to impersonate a third party or to choose a username that may be confused with another Player.
It is forbidden for a Player to create several User Accounts (duplicate accounts), from the same computer or different computers and/or the same Internet access. Where detected, any duplicate accounts will be closed. The User Account is personal to the Player and cannot be transferred or made available to a third party, by any means, even for free.
To be considered a Player, You must satisfy the following conditions:
- Be a physical person residing in Belgium;
- Be aged 21 or over;
- Not be banned from playing by the Belgian Gaming Commission;
- Have the legal capacity to enter into this Agreement;
- You are only allowed to open an Account for Your personal leisure use and in no case for professional use or on behalf of a third party.
In accordance with the Belgian law in force, the practice of Games offered on the Gaming Website is forbidden to magistrates, notaries, bailiffs and members of the police except if for work purposes.
By creating an account on the Gaming Website, in accordance with the procedures set out in Section User Account, the Player certifies on their honour not to carry out an occupation that violates the provisions of this article.
The information provided when opening the User Account must be truthful, complete, accurate and updated by the Player. The Player agrees to inform us of any changes to the data provided during registration. If it appears that the above registration conditions are not satisfied or that the information supplied is not accurate or no longer sincere, complete or current, we reserve the right to deny access to Software, refuse to open the User Account and to terminate the Player User Account pursuant to Section Term and Termination of this Agreement.
For the purpose of the User Account opening, we will request for the registration various data and information, including national register number, passport or ID number, name, first name, title, date of birth, address, post code, city, country, mobile phone number, email address, Username, password, Digicode (if using a mobile app).
7.2 USER ACCOUNT
7.2.1 Freedom to choose our Players. We have the right to freely choose whom to accept as our customer without having to justify our reasons.
7.2.2 Refusal to open a User Account. We have the right to refuse to open an account in case of non-compliance (or suspected non-compliance or risk of non-compliance in our reasonable opinion) with this Agreement or with the applicable law, including not only gambling legislation but also to anti-money laundering, intellectual property, data protection, and information and IT safety legislation. We do not have an obligation to motivate or justify our refusal to accept an individual as a customer as long as such refusal is not based on illegal grounds of discrimination.
7.2.3 Suspension of User Account. We can suspend a User Account for any breach or suspected breach of this Agreement or any other reason. In the event of a suspension, the possibility to participate in the Games will be suspended for the duration of the investigation. The suspension does not affect Your access to the data relating to Your Account.
7.2.4 Closure of User Account. We can close a User Account for any breach or suspected breach of this Agreement or any other reason. In case of claims via a lawyer, we will automatically terminate the User Account. Upon closure of the User Account, the full balance in the User Account will be paid to the Player unless there is a reason for such funds to be withheld. Upon termination, we will inform the Player thereof and disable access to the Website and the ability to log into the User Account. Once the individual does not have a User Account, he is forbidden to transfer funds. Should the individual transfer funds he is aware that administrative costs of 15% will be retained on the amount transferred before transferred back to the bank details we had.
7.3 ACCESS, PROCESSING AND MANAGEMENT OF PLAYER PERSONAL DATA
Please refer to the Privacy Policy terms.
8. TERMS OF USE - GAMES
8.1 LEGAL COMPLIANCE WITH THE RULES OF ACCESS AND PARTICIPATION IN GAMES
8.1.1 The Services
Description of the Services. We offer casino and live casino games on an “as is”-basis and do not guarantee full and uninterrupted operating conditions at all times.
The right to change the Services. We have the right to change the Services from time to time with immediate effect and without the obligation to notify You and are not liable for any losses You may suffer as a result thereof. For instance, some Games may become unavailable, or may only be available during specific time periods.
8.1.2 General Games Rules and fair play
By registering, the Player agrees to respect applicable laws and shall access and use the Services from Belgium. As a reminder, a Player is forbidden from all participation in Games if they are not Belgium resident, do not have 21 years old or older, if they are not of full legal capacity, if they are subject to a playing ban, whatever it may be.
The Players shall use the Services for themselves and in a non-professional capacity; third-party use of a User Account is strictly prohibited.
From the time of registration, and in line with Section REGISTRATION of the current Agreement the Player is authorised to use the Gaming Website, the Software and Games for non-commercial purposes. This right is granted as a personal, non-exclusive, non-transferable license to use the Software, subject to compliance with this Agreement and the following conditions, in particular:
a. All information included on the registration form submitted to us must be true, sincere, accurate, up-to-date and complete, and correspond to the information that appears on your ID card and the copy of the debit card used when making deposits and receipts.
b. The Player is only allowed to access and use the Services from the Belgian territory and shall be a Belgian resident.
c. Participation in Games should be carried out exclusively online via the Gaming Website, using the username and password of the Player which shall remain secure and personal. The Gaming Website is accessible via all hardware, in particular via a computer, mobile phone and all other outlets with an internet connection.
The Player claims to be aware that access to the Gaming Website and participation in Games assumes that they have an internet connection at their disposal, making it possible to access the Gaming Website. You will release us from all liability in the event that access to the Gaming Website and the participation in Games is not possible due to force majeure, or in the event that the Player cannot access the Gaming Website due to use of inadequate or configured equipment by the Player or by a third party.
The Player guarantees to us that the equipment used is free from all defects that will affect the smooth running of the Gaming Website, Software and Games. For this purpose, Players are obliged to use up-to-date anti-virus software.
d. Use of the Software, the Gaming Website and Games is granted on a personal basis, only to the Player who has duly registered beforehand. We restate that you may not under any circumstances authorise a third party to use Your User Account, Your password or Your identity to access the Software, the Gaming Website or Games. You must keep your login details (name, password or other credentials) secure and not share them with anyone. Any complaints relating to activity carried out on Your Account by a third party are your sole responsibility and we cannot be held responsible for any such activity. You are fully responsible for any misuse of your login details or devices.
Under no circumstances will we be held responsible for fraudulent or abusive use of a User Account or stolen debit card, this still stands even if said fraudulent/abusive use of the User Account or the stolen debit cards have been reported to us. The same applies if the Player forgets, mislays or loses their password.
The Player is therefore solely responsible for any use by a third party of their software, email address, name, username and/or password and even their bank card number, whether or not said use was authorised by the Player. They will comply with this prescribed section and will not hold us liable for any third party use of their Username or password. The Player is obliged to take all the appropriate measures in order to maintain the confidentiality of this. For this purpose, they will make sure that they log off their Account at the end of each session. The Player will ensure that the links through which they participate in the Games do indeed lead to the Gaming Website, in particular the Gaming Website. Any participation in games outside of the Gaming Website, particularly via a web address other than the Gaming WebsSite is deemed non-existent; the Player will not hold us liable for the consequences thereof.
e. We reserve the right to limit or refuse any bet, wager, or any other type of gamble made by the user, or through their Account, without any justification.
f. The Player agrees to not committing any act, or adopting any behaviour which may harm or damage our reputation and/or that of the Gaming Website, Software or Games or other Players and the proper functioning of the Software and Games.
It is forbidden, by any means to modify or attempt to modify the features of the Games offered, especially with the aim of modifying the results or any determining elements from a Game and the winners of a Game.
The Player is banned from using or trying to use the stochastic calculus (Martingale) or any software equipped with artificial intelligence in relation with use of the Software or Games. In the event that we reasonably deem that You have changed or tried to change features of the Games offered, used or tried to use ‘Martingale theory’ or a product equipped with artificial intelligence with our Service or Software, we reserve the right to suspend or block the User Account immediately, not to reimburse the amount credited to the User Account and to block the Player’s access to all other Internet websites, Services and Software that ECM and betFIRST offer, without recourse of any kind.
The Player is more generally required to:
- refrain, by any means or instrument whatsoever, from any act of manipulation of the Gaming Website, Software or Games likely to affect their chances of winning or that of another Player, or the loss of another Player;
- not to use robots, research programs or other automatic or manual processes in order to retrieve, index, store, store or reproduce the structure or the presentation of the Gaming Website, Software or Games;
- not to restrict, usurp or prohibit access to the Gaming Website, Software and Games for other Players, by any means or device whatsoever, including by the use of any software or any act of piracy, hijacking or modification of all or part of the Gaming Website.
- not to use the Gaming Website, Software or Games, or all or part of their content for any illegal purpose or to the detriment of the interests of us, other Players or third parties;
- not to use abusive or offensive language on our chat boards or anywhere else on our website or platforms;
- not to spread sexual or explicit content, to incite hatred or antisocial behaviour, to incite illegal behaviour, or for any other kind of inappropriate behaviour on our chat boards or any other communication tool on our website or platforms;
- not to participate in any Game when there are insufficient funds in the Account balance for the purpose of the Game. It implies that the Player may play any Game on the Gaming Website, as long as the Player has enough money on his User Account. We will not allow participation in Games if the balance is insufficient for that purpose;
- not to participate in any cooperation or collusion with another Player;
- not allow to transfer or receive funds from one Account to another and/or to transfer, sell or buy Accounts;
- not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to the (or third party) use of the Website. The Player shall not use any software-assisted methods or techniques or hardware devices in aid of your participation in the Games on the Gaming Website;
- agree that all deposits/withdrawals made to/from the User Account, are effected to/from a bank account(s), debit card(s), or any other payment options available to the exclusion of credit card, which belong solely to the Player and are in the Player’s name and that the Player does not deposit funds originating from any criminal, fraudulent or other unauthorised means or activities;
- not to participate in any Game when the Player is in possession of insider knowledge that could potentially influence the outcome of this Game, or to pass on this knowledge to other Players;
- for the Gaming Services, “chip-dumping”, the practice of intentionally losing a hand in order to deliberately transfer chips to another player, is strictly prohibited;
- the use of any bots or any kind of automatic players is strictly prohibited.
These rules are supplemented by any specific rules applicable to a specific Game. We sometimes use Games provided by other companies and they ask us to include these rules in our own rules. By playing any of the Games, you will agree to these Game rules which can also be found in an icon at the Game. The Player only needs to be aware of those rules when playing that Game.
g. The Player represents and warrants that they have read, understood, and accepted the rules specific to the Games available on the Gaming Website.
In particular, the Player claims to be aware and accepts that by playing the Games available on the Gaming Website, they may not win, and they may also lose money. The Player agrees to a waiver of recourse and to assume the consequences of any financial losses, towards us. This is especially so when the Player manages to, either on their own or due to the Gaming Website malfunction, suffer a loss.
The Player represents and guarantees to us that the funds they use to play on the Gaming Website are not of illegal origin, and agrees not to use the Gaming Service in order to transfer funds or to exercise illegal or fraudulent activity, or any prohibited transaction (including money laundering) under the laws of any jurisdiction.
The Player also grants to us the right to request at any time proof of deposit from a Player for all alternative payments (e.g. Paysafecard, PayPal, Skrill, Neteller and other payment systems). We reserve the right to request the bank account number of its Players without any justification.
h. The Players certify that they will not violate or will not attempt to violate or circumvent any manner whatsoever the security measures put in place by us, this rule also applies to the registration process.
The Player agrees to using the Gaming Website, and any other attached and/or embedded elements, such as: hyperlinks, software, database, editorial content, and graphics... in accordance with the provisions of this Agreement and only for non-commercial purposes provided by us. If we have any doubt with regards to this clause, we reserve the right to suspend or block Your Account immediately, not to reimburse the amount credited to Your Account and to block Your access to all other Internet websites, Services and Software that we offer, without recourse of any kind.
i. The Player claims to be aware that any money related to the User Account can in no way be subject to interest; they are prohibited from making any complaint surrounding this topic, irrespective of the length of time the money has been linked to their User Account.
j. The Player agrees not to participate in Games with another Player’s User Account.
The Player also agrees not to abuse their ability to open multiple Accounts. Each Player is authorised to open a single User Account.
If we discover that a Player has more than one User Account, we reserve the right to block all User Accounts, including but not limited to all types of transactions related to the User’s Account, until this problem is resolved.
k. The Player is obliged to comply with any tax obligations that they have. They are solely and fully liable and in light of this declaration, to register, pay, carry out accounting of taxes or any other tax or exceptional tax of which they are legally liable to pay to any tax authority in respect of their potential winnings.
l. Without consent from us, the Player is banned from referencing the Gaming Website, Software, or Games in any way. In particular Players should refrain from any advertising i.e. inserting hyperlinks or sending spam mail to Players or third party users.
m. The Player is forbidden from collecting information about Players or more generally all third parties who use the Gaming Website www.betfirstcasino.be
n. The Player claims to be aware that we are likely to change content on the Gaming Website, Software and Games without prior notice. You are obliged to take note of the said changes from the moment that they are brought to Your attention by us.
o. The Player is free to access and participate in chat forums available to them on the Gaming Website (real-time chat, forums) subject to compliance with the law in force and the present Agreement.
The Player agrees to abide the basic rules of good practice, politeness, and courtesy, including:
- to remain polite and courteous with interlocutors;
- to avoid personal attacks.
The Player is informed that we can suspend or close an Account if the basic rules of politeness and courtesy are not complied with by the Player.
Regarding the forum, the Player agrees in particular:
- not posting the same message several times in different subjects/forums (spamming);
- to try to use the “Search” function before creating a new subject/topic which is likely to have already been answered in the forum.
In chat rooms it is strictly forbidden for Players to distribute/spread, or contribute to the dissemination of hateful, racist, anti-Semitic, xenophobic, homophobic or defamatory comments about other Players, the Gaming Website, Games or us, which are detrimental to public order and morals and which are generally derogatory or unpleasant, on any medium whatsoever.
Messages contrary to the spirit of the Gaming Website are also prohibited in chat rooms, such as but not limited to, messages stating positions or opinions of a political or religious nature and abusive, excessive and displaced messages, which try to mislead other Players about Games Rules. Stealing the name of another person, in particular posing as an employee, partner, affiliate, moderator, or a host of ECM and/or betFIRST, or any other company from Betsson Group is also prohibited.
Similarly, users will refrain from impersonating another user, a celebrity, or communicating under a false name, a false occupation or fake pseudonym. Users will not lie about their age (i.e. if they are an adult or a minor), they will also not upload, post or transmit any content that has been affected by a computer virus or any other computer code. Users will not use any software designed to interfere with, distort, interrupt, destroy or limit the normal operation or functionality of the Gaming Website, Software or Games.
We reserve the right to delete forums and discussion spaces or any messages that go against these provisions.
It is expressly agreed that each Player remains nevertheless solely responsible for the content and messages they post on discussion forums. We may not in any circumstances be held liable for the content, (especially the illicit character of the content regarding the rules in place) or for any loss or damage consequent to the use of any content published, transmitted by instant messages or in any other way via the discussion spaces or forums. In the cases where our responsibility is sought due to a breach by the Player to fulfil their obligations under this provision or the statutory and regulatory provisions in force, we reserve the right to call upon the guarantor.
The above rules and these specific rules apply jointly. In case of any conflict between both rules, the most restrictive rule (from the player perspective) will apply.
8.1.3 Consequences of breach of the general Games Rules
In case of breach of the rules further described above, we can refuse, terminate or limit any stake placed in breach of these rules, we can cancel and/or refund any of Your winnings earned in breach of these rules and we have the right to suspend or terminate Your Account in accordance with Section User Account.
Without prejudice to other penalties that are listed in the Agreement, We can, in the case of a breach of the Agreement, the applicable legislation and/or the applicable Game Rules, take one or more of the following sanctions: suspension or withdrawal of the Player registration, suspension or exclusion of the User Account, denial of access and use of the Gaming Website, blocking the User Account, refund of funds (with the loss of any profits).
8.2 WITHDRAWAL REQUESTS
By way of the respect for all of the provisions set out in the current Agreement, we commit to carrying out at first request for Players the withdrawal of winnings, provided that (i) the balance of the User Account it positive, (ii) that there is no suspicion of fraud and (iii) that we have in our records a valid copy of your identity card or passport either directly or through ITSME.
All requests for withdrawal will be carried out after they have been confirmed by the Gaming Website. However, please take into account that it will take a few extra days (bank processing times) before your winnings are made available to you. Please ensure that you have provided us with all the necessary information regarding the validation of your payment.
Players have a variety of online methods to withdraw winnings. Players may choose from different methods to make a withdrawal such as bank transfer, PayPal, Skrill, Neteller, Paysafecard...
In order to receive your winnings via your Skrill account or any other payment method (except Bank Transfer), you must first make at least one deposit using that particular e-wallet.
We will only instruct withdrawals to be made to the User Account to which you have made your deposits.
We will only confirm a withdrawal request from a player after the User’s identity and the User Account have been verified, and after having checked that the Player does not hold any outstanding debts with us. Any withdrawal request must be supported by the authentication of the Player. The right is reserved to carry out additional verification checks, such as requesting Player’s utility bills or any other documents, if deemed necessary. No withdrawal processing fees will be levied by us for regular withdrawal requests. However please note that your bank may debit fees for your withdrawals from your account. Fees charges for non standard withdrawals such as for Skrill, PayPal, Neteller or e-voucher suppliers such as Paysafecard will be debited directly from the user’s account. These fees may be dependent on factors such as the currency used in the account or the Player's place of residence. Notwithstanding the aforementioned, it is possible that your bank or the payment solution that you use charges your account for transaction fees. Such fees are not dependent on us and we do not assume any responsibility for them. Should you require additional information, please contact the Customer Service of the payment method You used.
In the event where the Player’s Account information and the payment information does not coincide, we reserve the right to ask for proof or refuse a withdrawal request.
We reiterate that you are only permitted one Account per person.
Any Player found to be not respecting our general terms and conditions risks losing their winnings and may even face exclusion from the Gaming Website.
We reserve the right to pay all withdrawals by using the same payment method used by the Player to make deposits. Independent from the aforementioned, we will have the exclusive right to pay all winnings to all Players, at their sole discretion, using the payment method of their choice.
Due to possible money laundering implications, Players depositing on the Gaming Website must bet at least 20% of their deposit before requesting a withdrawal. We reserve the right to increase this percentage at any time.
8.3 RULES REGARDING RESULTS RECORDED BY US
In the event of discrepancies between results displayed on the Gaming Website and the results directly or indirectly recorded by us, particularly those on their computer server via the Software, the latter shall take precedence.
The Player acknowledges and agrees that only our computer files shall prevail.
Consequently, only the data and records obtained and/or maintained directly or indirectly by us will be considered as evidence and as contents of the rights and obligations in regard to us and the Player, whatever the medium.
8.4 TRANSACTIONS
Management of the User Account by the Player
The use of the User Account by the Player is strictly limited to the participation of online Games available on the Gaming Website. The supply of the User Account to the Player can only be used for that purpose, and excludes all other forms of use. In particular it may not be used as a bank account.
We commit to processing payments of all winnings won by the Player in compliance with the current Agreement.
The withdrawal of available assets in the Players User Account is subject to the existence and maintenance of a valid User Account. We also reserve the right to ask the Player for any information or documents it deems necessary to validate any deposits or any withdrawals.
The payment of any sum of money will be carried out by us only if the Player is not liable to pay us any money, and after inspection of good game play i.e. no cheating, fraud or any Software error or human error leading to a wrongful gain or loss for the Player.
We take no commission or charges of any nature whatsoever on deposits or withdrawals, regardless of the method of payment. On the other hand, we reserve the right to apply administration fees of 15% on transactions (withdrawals and deposits) which are not for the purpose of participating in Games (especially where consecutive deposits and withdrawals are made by the Player and a stake is not placed, or for any excessive use of the User Account, for example).
The Player states that they are aware that, according to the payment method used, the fees may potentially be taken from their bank or payment provider. We will in no case be held responsible. The Player is required to make themselves aware of any transaction costs that they are likely to be charged by their bank or payment provider in advance.
Player states that they are aware that any financial transaction is subject to standard bank delays. It is also the responsibility of the Player to make sure that all the necessary information to validate the transaction has been relayed to us.
We may in no circumstances be held liable for any payments made to a Player’s bank account that has been hacked.
8.4.2 Player Responsibility
We use private/public encryption methods to the best of our ability to ensure the confidentiality of Player passwords and secure access to the Software and Games. The Player is, however, entirely responsible for the proper use of their User Account and the confidentiality of their password.
The Player is forbidden from using payment methods or the User Account of a third party or another Player, even with the consent of the latter.
He/she expressly agrees not to object or cancel the payment with their bank of any amounts owed to us for any reason whatsoever. This applies for any amount that may have been credited to their account using their debit card. In other words, the Player definitively and irrevocably agrees not to oppose or refuse payment of amounts owed to us.
Moreover, the Player agrees that we are entitled to withdraw from the User Account any sums of money that they have received unduly as a result of fraud or malfunction of the Gaming Website or Games. The Player agrees to indemnify us for any loss it may suffer in connection with payments or Player payment errors or the incorrect/improper use of their Account.
If we suspect that a Player is not of the minimum age required to play, we will refund any money wagered to the Player as soon as possible. In addition, any winnings that the Player may have received will be confiscated until the Player has provided irrefutable proof that they are above the minimum age required to play.
8.4.3 Verification
The Player consents to:
- us checking the creditworthiness of a Player for the purpose of the weekly deposit limits and anti-money laundering regulations, including, but not only with the support of financial institutions and third-party payment providers, according to the information provided by the said Player at the time of registration;
us using third-party and/or financial institution electronic payment processors which manage the payments which are made by the Player in connection with their use of the Gaming Website, Software and Games;
us blocking those Players User Accounts who are suspected of fraud, cheating or any use of the Gaming Website which is in breach of this Agreement;
us precluding the use of certain debit cards that are linked to illegal activity, fraud, cheating or non-compliance with this Agreement;
the fact that it may be necessary for us to request bank account details from Player for as well as details about financial transactions carried out in connection with the use of the Gaming Website by the Player.
Under no circumstances shall we be held responsible for the misuse or abuse of a User Account or debit card, even if the abuse or fraudulent use of User Account or theft of these debit cards was reported to us.
8.5 OUR RESPONSIBILITIES
We will endeavour to ensure that the access to the Gaming Website, the Software and the Games is diligent and professional.
We are committed to making sure that the use of the games of chance software on the internet gives the Player a fair chance of winning thanks to an Random Number Generator (RGN).
We shall endeavour to ensure the availability of the Gaming Website, the Software and Games 24 hours a day 7 days a week.
To log into the Gaming Website, the Player acknowledges and agrees that they must have the hardware and software, as well as an Internet connection which is compatible with the supply conditions of the Games offered on the Gaming Website. To do this, we recommend that Players have:
Hardware and operating system
PC: Windows XP or later
MacIntosh: Mac OS X or later
Browser software
Any Google Chrome version which has JavaScript activated.
MS Internet Explorer 8 or later with JavaScript activated.
Mozilla Firefox 5.0 or later with JavaScript activated.
Type of connection
ADSL 512k minimum.
If the Player does not have the minimum configuration settings, they run the risk of not benefitting from the Services offered online by the Company.
The Player is aware that access to the Gaming Website, Software and Games may be blocked or temporarily interrupted, due to maintenance, upgrades and/or Gaming Website, Software or Game updates, or repairs to the latter following on from acts of piracy or other circumstances beyond our control, such as:
- internet network malfunction preventing smooth running/functioning of one or more Games offered on the Gaming Website or more generally access to the Website, the Software and Games;
- a breakdown in receiving equipment or communication lines;
- a routing problem;
- a computer virus or bug, abnormality or hardware or software technical failure, of any kind.
We endeavour to take all the necessary measures to limit these disruptions, insofar as they are accountable. The Player acknowledges and agrees that therefore we assume no responsibility for any unavailability, suspension or discontinuance of the Gaming Website or the Services.
We cannot, however, under any circumstances, be held liable for any damage or inconvenience of any sort whatsoever, direct or indirect, foreseeable or unforeseeable, concerning the use of the Gaming Website, Software or Games, including but not limited to:
- any missing winnings, missed chances, cost of services or substitute technology;
- any consequences derived from the abovementioned circumstances;
- any consequences of a unfortunate case, force majeure or similar.
We will not be held liable if for any reason beyond our control, one or more Games or services were to be modified, postponed or cancelled. Any development or change to the content of the Gaming Website may result in an update and/or temporary unavailability of the Website, which does not in any way render ECM or betFIRST liable.
Similarly, we reserve the right to interrupt or suspend one or several Games or Services offered on the Gaming Website at any time and without notice, without having to justify the reason or motive. In this case, we cannot be held liable in any way and users cannot claim any compensation of any kind.
In the event that a complaint is made by a Player because the Gaming Website, Software or a Game is not available, ECM and/or betFIRST reserves the absolute right to request a screenshot, without such a request holding ECM or betFIRST responsible.
On the Gaming Website we may offer single links to other third party websites. In such a case, the links are provided for information purposes only. We do not undertake any control of the content, present or future, of those third party websites. Any access to these websites is carried out under the sole responsibility of the Player and at their own risk. We are not responsible for the content, legality or availability of third party sites. The Player acknowledges that we assume no liability of any nature whatsoever for any loss or damage that access or browsing these sites may cause. We agree to delist references to third party sites whose illegality has been brought to its attention by any means, including upon complaint made by email.
We are not liable for any losses or damages the Player may have suffered as a result of a use of the Services in breach of this Agreement.
Finally, the Player holds ECM and betFIRST free of any damage or inconvenience of any nature whatsoever, direct or indirect, foreseeable or unforeseeable, the Player or a third party suffers due to abuse or misuse of the Gaming Website, the Software or Games, including but not limited to damages for a pecuniary loss, lack of winnings, loss of data, damage to property or persons.
In any event, if we must be held accountable, regardless of the reason or basis, including negligence, any direct or indirect, foreseeable or unforeseeable damage or inconvenience, in particular damage resulting from a gaming addiction (medical care, job loss, hospitalisation etc.), the maximum amount of compensation to which we may be held accountable for will be limited to the lower of the following amounts, inclusive of all causes and all damages:
1) the amount of fees received by us in relation to the User Account in question in the last three months preceding the complaint;
2) or the sum of €500 (five hundred Euros).
8.6 WARRANTIES
In the event of any system or communication error due to viruses or bugs relating to the settling of accounts or any other parameters or software components, we shall not be held responsible to you or a third party for any damage, costs, expenses, losses, or claims brought by said errors, and we reserve the right, in the event of such type of errors, to cease all Games from the application and website in question and to take all other measures necessary to correct such errors, provided that we are not required to provide an emergency network, system, or similar emergency services. We will not be held responsible for paying potential winnings that may have been won outside of the normal course of play, that is to say, in particular following a gaming software bug, a bug coming from the platform, embezzlement by an employee, use of a pirate or other software. In any of these instances winnings will be automatically cancelled.
ECM and/or betFIRST cannot be held responsible for any act of omission by an Internet service provider or of any other third party with whom you may have contracted in order to have access to ECM and/or betFIRST's Services and/or Application. In case of litigation between the Internet service provider and yourself, ECM and/or betFIRST cannot be a party to the suit, and such suit shall in no way affect the user's obligations under this agreement.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 All rights, trademarks, patents and other intellectual property rights on any material or content (including but not limited to, software, data, applications, information, text, photographs, music, sounds, videos, graphics, logos, symbols, artwork and other material or moving images) contained on the Gaming Website ("Content") belong to the relevant Betsson Group entity and have been granted for our benefit by the owners of the use rights as part of the Service. No use of such Content and intellectual property rights relating thereto without the prior written consent and express consent of the owner is permitted. All rights are reserved.
9.2 In particular, with regards to Content the Player is forbidden, to engage in the following prohibited activities: the sale, transfer, lease, subcontract or execution of any act allowing third parties to gain access, except for what has already been agreed upon; to change, edit, modify, adapt or restructure in any way; to copy, distribute, perform or attempt to access the source code for any purpose, to use the Gaming Website for any unlawful or illegal purposes or in any way in breach of this Agreement.
9.3 If the Player commits a prohibited act, the Player will be entirely responsible for all damages, costs and expenses arising therefrom.
9.4 We give the Player a non-exclusive, non-transferable, non-negotiable and personal right to look at and use the Content via PC, mobile phone, or other access device, only for personal and non-commercial reasons, and subject to strict compliance by the Player of this Agreement.
9.5 You may copy the Content in an unaltered form for private use on your own personal computer, mobile phone or other access device, if and to the extent that such a copy is required for appropriate use of our Services or of the Content and whether the copy is authorised by the person who possesses the intellectual property rights.
9.6 You should inform us immediately if you are aware of any unauthorised use or copying of any Content or any part of the Gaming Website or any unauthorised access to any site or other unauthorised activities, including but not limited to, any prohibited activity related to the Services by any person or entity. You agree to provide all reasonable assistance for any research that we will perform according to the information you provide us. The Player grants us perpetual, irrevocable, free, worldwide permission, to reproduce, transfer, modify, adapt and/or edit any Content provided by you to us, by email or otherwise, on the Gaming Website, according to what we believe appropriate, without notice to you, unless otherwise specified by you in such communication.
10. SANCTION AND TERMINATION BY US
10.1 If the Player fails to adhere to any of the conditions of this Agreement or the law in force, we reserve the right to suspend or close the User Account without prior notice or compensation.
In particular, the following are considered to be justifiable reasons for suspension or closure of the User Account:
- non-compliance with registration conditions; in particular, in the event that the registration requirements are not/no longer fulfilled, or that the information provided by the player is not/no longer accurate/honest/complete/current;
- if the Player would be subject to a gaming ban;
- the abuse, misuse or suspected abuse of the Account opening process;
- unauthorised use of the User Account, for example the Player using the User Account as a bank account;
- all fraudulent or illegal activity carried out by the Player, illegal or non-authorised attempts at using the Gaming Website, Software or Games, including the use of another Player’s User Account (even with their consent), or the use of stolen debit cards, or money laundering activities;
- all acts of piracy on the Gaming Website, Software or Games, including the breach of our intellectual property rights;
- any violation of Games Rules, including cases of cheating (such as, for example, chip dumping or the use of automated software ...);
- all acts or attempts at collusion between Players;
- requested chargeback by the payment service provider;
- doubt in our reasonable opinion about Your identity and a lack of cooperation or response from Your end to eliminate this doubt;
- breach or suspected breach in our reasonable opinion of these terms and conditions or any applicable law, including but not limited to a breach of the conditions to open an Account, the prohibition to have multiple Accounts and the general Gaming Rules;
- use or suspected use in our reasonable opinion of our Services for illegal purposes, including but not limited to money laundering;
- a suspicion in our reasonable opinion that Your (excessive) use of the Services may cause damage to Yourself or be the result of a gambling addiction, as a result of which we have advised You to register Yourself in the EPIS, which You did not do;
- fraud, collusion, or any other practice that counteracts a fair use of the Services;
- any other reasons which may deem fit.
We choose at our discretion whether we prefer to suspend or terminate the User Account. We have no obligation to suspend before we can choose to terminate and are not obliged to justify this choice.
10.2 Consequences of a suspension. When we decide to suspend a User Account, You will no longer be able to use the Services and all outstanding activities will be cancelled. You will, however, retain full access to Your Account balance and personal information. Your access to our Services will remain restricted for the duration of the investigation we deem necessary to conduct.
In the event of suspension or termination of a User Account, we reserve the right:
- to bring any suspected illegal activity on the part of the Player to the attention of all relevant authorities, including the judicial authorities, electronic payment providers and other financial institutions;
- to suspend or cancel any transactions, bets, or stakes or payments made by a Player;
- to block the Player’s assets in order to prevent the consequences of any misuse or illegal use, known or suspected, to the Gaming Website or Games;
- to initiate any necessary or advised legal action in order to put an end to the alleged breach by the Player; and
- to obtain compensation for damages suffered by us or recover any winnings that would have been paid to the Player after or because of the breach of which he/she is accused.
10.3 Anti-money Laundering. It is strictly prohibited to use our Services for money laundering purposes. We reserve the right to check all transactions and conduct profound investigations whenever we deem this necessary in order to prevent and suspend any illegal activities. When we suspect the use of our Services for money laundering purposes, we reserve the right to inform the relevant authorities.
We may suspend or terminate any Account used for money laundering purposes and withhold any funds we suspect to be the result of illegal activities or winnings gained there out.
Notification to the Player. In the event that a Player's Account is closed by us because of non-compliance with the Agreement, the Player will be notified of the termination of their Account by email, which will be sent to the address given at the time of registration unless the email address was asked to be changed by the Player.
Consequences of termination. The closure of a User Account may result in the loss of potential winnings accumulated as result of the non-fulfilment of the Agreement by the Player, without prejudice to our rights to recover the compensation that may be owed from such Player to us.
The right to withhold funds. If we suffer any losses due to Your misconduct leading to the decision of suspension or termination, we reserve the right to withhold funds from Your Account for the amount of those losses.
11. TERM AND CANCELLATION
11.1 This Agreement becomes effective immediately after clicking on "I agree”. It remains valid until the User Account is closed.
11.2 Players may terminate this Agreement at any time by writing to us at Exploitatie Casino Middelkerke NV Zeedijk 117A, 8430 Middelkerke, or via:
11.3 Termination of the Agreement will take effect when the Player has received written notification from us confirming that the Agreement has ended.
The money on the User Account will be refunded after verification that the User Account did not infringe rules and applicable laws. After confirmation by email that the Account has been closed, the Company will return the deposits to the Player in the bank account we have on file.
11.4 Without prejudice to the consequences of the closure of the Account, as described in section Sanction and Termination by us above, the termination of the Agreement requires that the Player stops all uses of the Gaming Website, Software and Games and removes all copies thereof from their computer or other media.
12. MISCELLANEOUS
12.1 RESPONSIBLE AND ETHICAL GAMING
We request you to play in moderation.
12.1.1 Addiction Prevention Policy. Gaming can be addictive. If You need help overcoming an addiction or fear You are becoming addicted., We provide a suite of tools to help You better control Your gaming activities. You can consult the “RESPONSIBLE GAMING” tab at any moment which can be found on every page of the Gaming Website. Within this section, the Player will have access to all mechanisms set up on the Gaming Website, and advice from the “player protection service for the fight against pathological and excessive gambling”, to prevent any risk of addiction. They will also have the opportunity to register to be on the excluded list maintained by the Belgium Gaming Commission, be advised of the procedure to follow, and be given a list of organisations specialised in the fight against addiction.
12.1.2 Limits. There is a limit to deposit of EUR 200 per week (or any other amount decided by law). You can request to increase this amount if the Belgium Gaming Commission confirms that you are not registered as a bad creditor with the Belgium National Bank. In such case, the increase of your limit will be made after 72 hours. The Belgian Gaming Commission verify regularly (on the 15th of each month) that you did not became a bad creditor in order to maintain your limit. You can decide at any time to decrease your limit. Decreases of the limit will be effective immediately.
The Player is informed that an increase in the duration or frequency of play can bring in some people a state of dependency or cause some psychological fragility.
12.1.3 Self-exclusion and Take a Break. You may choose to completely exclude Yourself from using our Services. To do so, You must login. Should You opt for self-exclusion, You will not be able to open/access any Account on the website. You will also forfeit any entry into any competition or draw which was entered into prior to such self-exclusion as well as forfeiting any non-cash prizes or invitations which have been granted to You or offered to You prior to such self-exclusion, but which have not yet been redeemed or utilised by You.
12.2 CUSTOMER SERVICE AND COMPLAINTS
12.2.1 Unless otherwise provided in this Agreement, the Player agrees to send all requests for changes to their personal data, complaints, disputes via email to the following address:
Formal complaints procedure. Complaints must be made 6 months at the latest after the original transaction was made. Otherwise, the complaint shall be considered ineligible.
Within 72 hours of receipt of your email, we will confirm receipt of the complaint and record your contact details and the subject and content of the complaint.
We will endeavor to provide you with a final answer or solution within 10 business days of receipt of Your email. If, however, more information or an investigation is needed, we will inform you of this within 10 business days of receipt of Your initial email and a final answer or solution will be given no later than 8 weeks after receipt of Your email as long as your request does not contain request for data falling under the scope of the regulation of personal data (GDPR). In case of GDPR request, we will follow those rules and the request for personal data shall be answered within 30 days, and if the request is complex, we will inform you thereof and we may take up to 2 additional months to revert to you.
12.2.3 Deadline to file a complaint. In order for a complaint to be valid and considered by us, it needs to be filed within 6 months after the transaction, payment, or any other event that has given rise to the complaint.
12.2.4 Information You need to provide. In order for us to deal with Your complaint quickly, the complaint must contain clear information about Your identity as well as all relevant details regarding the reason, nature and object of the complaint. If your identity has not yet been verified, we shall do so before taking into account your claim or request.
12.2.5 European Online Dispute Platform / Economic Inspection. Complaints can also be channeled using the European Online Dispute Resolution (ODR) platform provided by the European Commission. More information is available here: http://ec.europa.eu/consumers/odr/. In case You believe Your legal rights as a consumer are violated, You can also file a complaint with the Economic Inspection of the Federal Public Service Economy.
12.2.6 In order to optimise the quality of the Gaming Website, Software and Games, all requests from Players will be treated with all due diligence. The Player however declares that we are in no way expected to investigate or follow up a complaint made by one Player against another.
We, at our sole discretion, can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Agreement.
However, we have no obligation, towards Players, to check whether they use the Software, the Gaming Website or the Games in accordance with the rules contained in this Agreement.
No failure or delay by us to exercise any right or remedy provided under this Agreement shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy by us shall prevent or restrict the further exercise of that or any other right or remedy.
12.3 CHANGES
We reserve the right to amend, modify, update the present Agreement, including Games Rules.
The version of the Agreement posted on the Gaming Website(s) is the version in force and binding on all Players with immediate effect for the future.
Notice of modification with the date it becomes effective will be posted on the Gaming Site. We therefore recommend that Players consult the text of the Agreement regularly, and in particular as soon as they have been notified that we published a change.
If the Player refuses to be bound by any changes in the Agreement, they will be obliged to request the immediate closure of their User Account and stop use of the Gaming Website, the Software and Games.
12.4 PRESERVATION OF A PRINTED VERSION OF THE TERMS
The Player is free to save or print this Agreement, provided, however, that they do not change it.
In all cases, files, data and documents preserved by us or by any potential partners on computer software, in conditions of reasonable safety, will be considered as proof of communications of the Agreement and all financial transactions occurring in execution thereof. The Parties recognise this evidence as having the same evidentiary value as a paper document format. Emails kept electronically by us will prevail, even if the sender is not provided with an electronic signature.
12.5 SEVERABILITY
If any provision of this Agreement is declared invalid under any law, regulation or following a final decision of a court, the Parties agree to replace it by a clause, valid for equivalent effect.
Furthermore, they agree that the invalidity of any provision of this Agreement shall not affect the validity of the remaining provisions which retain their full effect.
12.6 SALEABILITY
The rights and obligations of the Player cannot be transferred to a third party without our prior written consent.
The Player claims to be informed by us and authorises the latter, to sell the Software, the Gaming Website or all or part of the Games without prior approval. In this case, we will inform the players beforehand and ensure that the guarantees offered by the third-party buyer are not less than those offered to them by us.
12.7 PRECEDENCE OF FRENCH VERSION
In the event of discrepancies between the French, Dutch, English and Turkish version of this Agreement, the French version shall take precedence.
THIS AGREEMENT IS CONSIDERED VALID SIGNED, APPROVED AND BINDING ON THE PARTIES FROM THE MOMENT THE PLAYER HAS, AS INDICATED IN THE BEGINNING OF THE AGREEMENT, CLICKED ON "I HAVE READ AND ACCEPT THE PRESENT AGREEMENT".
12.8 APPLICABLE LAW AND JURISDICTION
This Agreement is governed by Belgian law, without prejudice to mandatory provisions that the Player is entitled to exercise pursuant to Article 6 of the EC No 593/2008 of the European Parliament and Council Regulation on the law applicable to contractual obligations.
The Parties undertake, in the event of a dispute, to try to resolve it amicably within a period of 14 days taking effect from the date on which it was denounced by the Parties. Failing amicable settlement within the said period, the Belgian courts of the judicial district of Liège will have exclusive jurisdiction to settle any dispute relating to its formation, performance or interpretation.
PLEASE PRINT OUT THIS DOCUMENT AND KEEP A PAPER COPY FOR YOUR RECORDS.
Privacy Policy v.2.2
Last updated: March 2024
Principles
Exploitatie Casino Middelkerke NV, incorporated and registered in Belgium, with company number 0782.601.344, and registered office at Zeedijk 117A, 8430 Middelkerke (“ECM”) and B en M SA/NV, a public limited company incorporated and registered at the Banque Carrefour des Entreprises under the number BE 0437.057.848, and whose registered office is located Rue des Francs 79, in 1040 Etterbeek (“betFIRST”) (hereinafter also referred to as "We," "Us", or "Our") describe therein their data privacy statement (the “Data Protection Statement”).
This Data Protection Statement sets out how We manage Your personal data in the course of Our iGaming services (“Services”) in Our capacity as joint controllers (hereinafter collectively referred to “betFIRST”). As joint controllers, We jointly determine the purposes and means of the processing of personal data collected to provide the Services through Our website. In using the Services, You understand that Your personal data will be processed in accordance with this Statement. We have entered into a legally binding arrangement as per Article 26 GDPR that outlines Our respective responsibilities and obligations in handling personal data. The essence of this arrangement is reflected in this Statement.
betFIRST’s Cookie Statement can be found here. This Data Protection Statement complements the Cookie Statement.
betFIRST respects the protection of personal data, the individual privacy and values the confidence of its customers, players, employees and interns, suppliers, contractors, business partners, and the general public.
That is why betFIRST strives to collect, use and disclose personal data in a manner consistent with the laws of the countries in which it does business. In particular, We want to protect the data of the players, Our customers, subcontractors and suppliers, among others, against loss, leaks, errors, unauthorized access or unlawful processing.
We want to inform You about the collection and processing of Your personal data by means of this Data Protection Statement.
This Data Protection Statement addresses information We collect via our website, offline via our land-based business operations and for our (direct) marketing activities. It explains what personal data We collect from You and how We use it.
This Data Protection Statement also applies to the betFIRST services offered both online (for example: casino games, via the website, website forms and portals) and offline (for example customer support, customer administration). References to betFIRST services in this statement include betFIRST casino games, online and offline services, apps, software and devices.
This Data Protection Statement also applies to the other Betsson Group entities, such as, for example, and without this list being exhaustive, techFAST1, whose registered office is located at 3 Rue de l'Industrie, L-8399 Windhof, LUXEMBOURG, Premium Betting Services Limited (PBS), whose registered office is at 14 & 16 Villa Aurora, Princess Elizabeth Street, TA' XBIEX, MALTA, and others, which act as Our data processors. This Data Protection Statement does not apply to any websites over which We have no control.
We ask that You read this Data Protection Statement carefully, as it contains essential information about how Your personal data are processed and for what purpose. You are not obliged to disclose Your personal data, but You understand that the provision of certain services, customer support or other assistance becomes impossible without data processing.
We kindly point out to You that You are responsible for all personal data You provide to us and that We rely on its accuracy. If Your personal data is no longer up to date, please inform us immediately.
Data Protection
betFIRST is committed to being compliant to the EU General Data Protection Regulation and the local data protection legislation in Belgium, i.e. namely the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data as may be amended from time to time.
Information Security
The management of betFIRST recognises the importance of identifying and protecting the information assets of the organisation, avoiding destruction, improper disclosure, improper modification or unauthorised use of any information relating to its customers, employees, pricing, strategy, management, or other related concepts.
betFIRST is therefore committed to develop, implement, maintain and continually improve its information security management system in order to ensure the confidentiality, availability and integrity of personal data and information in general.
A safe gaming environment
As a highly secure website, betFIRST guarantees the online security of its players. Firstly, Our software is virus-free and can be downloaded and installed on Your computer in complete security. The optimum security We offer You is provided by the technology We use to protect Our programs and to maintain game transparency.
In order to protect Your account, You are ultimately responsible for maintaining Your username and password confidential and secure. We will never ask You for Your password except when You log in to Our website and enter Your password at which time it is encrypted. Using a unique password keeps Your information safe. If You become aware of any unauthorized access to or use of Your account, You are required to notify Us immediately.
Error or vulnerability report
Despite the care We take to secure our systems, errors or vulnerabilities may happen. You acknowledge that no method of transmission over the Internet, nor any method of electronic storage, is 100% secure. We do Our best to protect Your personal data, but We cannot guarantee its absolute security. In case You see an error or a vulnerability, please inform us thereof so that We can remediate. You can report a security issue here.
Cookies
Cookie controls are described in our Cookie Statement.
From whom do We collect data?
- Players
As part of our services and activities, We collect and process the identity and contact details of our players on the betFIRST website. The purposes of this processing are the (i) execution of agreements with our players (clients), (ii) players management, (iii) accounting, (iv) players assistance and support, (v) business intelligence and trading of activities, and (vi) direct marketing activities in the limit of what is authorised by applicable laws. The legal grounds are the execution of the agreement and the fulfilment of legal and regulatory obligations.
- Customers, Suppliers, outsourcing partners, services providers and subcontractors
We collect and process the identity and contact details of our customers, suppliers, outsourcing partners, service providers and subcontractors, as well as of certain of their staff, employees, appointees and other useful contact persons. The purposes of these processing operations are the execution of the agreement with them and the fulfillment of legal and regulatory obligations such as the management of the contractual relationship, administration, assessments/audits, fiscality and accountancy. The legal grounds are the execution of the agreement, the fulfilment of legal and regulatory obligations and/or our legitimate interest (such as for direct marketing).
- betFIRST Personnel
We process the personal data of our employees and trainees as part of our personnel management and payroll administration. In view of its specific nature, this processing is described more comprehensively in an internal Employee Data Protection Statement.
- Candidates who apply for a job at betFIRST
For our recruitment activities, betFIRST may ask You for certain information. In addition, betFIRST may collect information from third parties, for example in connection with a background or employment check and/or an employment reference. This processing is described more comprehensively in the Recruitment Data Protection Statement.
- Other Persons
In addition to the above listed persons, We also process personal data of other persons, such as possible new customers/prospects, useful contacts within our sector, network contacts, expert contacts, contacts of persons representing the regulator or government agencies, etc.... The legal basis of processing may be the execution of a contract, compliance with the law or our legitimate interest (see below).
Which personal data do We collect and process?
- Players
- First name, last name, date of birth, gender, country of residence and contact information (such as address, city of residence, telephone number and email address);
- Copy of Your identification document (passport or identity card) and all information on such identification document, nationality and national identification number (rijksregisternummer);
- Images (pictures), video and audit registration of Your image;
- Telephone recording;
- Geolocation and data of Your visit to the website;
- Gaming activity;
- Gaming behavior and behavior on our website;
- Involvement in incidents, complaints and problems, as well as the content thereof;
- Bank account number, name bank, name account holder;
- Transaction information (including currency, location, value, IP);
- Information We are required to collect by virtue of Our obligations stemming from anti-money laundering obligations (e.g., sanction and adverse media screening, and documents evidencing source of wealth / source of funds);
- Internal and external signs of problematic or addictive behaviour, which may include health data subject to legal limitations;
- Data on a player interactions, conclusions thereof and applied intervention measures;
- All other information You share in Your interaction with us: for instance preferences and lifestyle information (Your family situation, home situation, interests or demographic characteristics).
When You contact betFIRST by telephone, this telephone call may be recorded. We record these telephone calls for educational, quality, legal and security reasons. Only a limited number of employees in the customer service department, as well as the legal and compliance department, may have access to the recordings. Telephone recordings are automatically deleted after 30 days, except if betFIRST is bound to keep them longer according to legal obligations or in order to defend its interests in court.
betFIRST may also collect other information through Your interaction with us and non-betFIRST websites, which does not reveal Your specific identity or does not directly relate to an individual. Other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.
Statistical or aggregated information does not directly identify a specific person, but it may be derived from personal data.
- Customers, suppliers, outsourcing partners, services providers and subcontractors
- First name, last name, professional contact information (employer, function title, telephone number and email address);
- For individuals: Bank account number, name bank, name account holder, transactions/bank transfer, billing;
- All other information You share in Your interaction with us for the execution of the contract between us and for fulfillment of accountancy, legal and fiscal obligations.
- betFIRST Personnel
All information required and permitted under applicable law to execute the employment agreement and our legal obligations towards employees, payment of salaries/employee benefits and related administration and fiscality.
- Candidates who apply for a job at betFIRST
- First name, last name, professional contact information (employer, function title, telephone number and email address);
- Education and employment;
- Job Preferences;
- Professional qualifications;
- Jobs You wish to apply for;
- CV;
- Diploma;
- Employment references and related information;
- Compensation expectations or requests;
- If required for the function: result of background checks and screening;
- All other information You share in Your interaction with us during the application process and interviews for the job.
- Other Persons
- First name, last name, professional contact information (employer, function title, telephone number and email address);
- All other information You share in Your interaction with us for the execution of the contract between us and for fulfillment of legal, fiscal, regulatory or other obligations.
How do We collect Your personal data?
We collect personal data in variety of ways directly from You:
- When You communicate Your personal data verbally or in writing to us;
- When You visit our website;
- When You create a players account and purchase our services, directly or indirectly;
- When You participate in games, contests, commercial promotions or marketing campaigns;
- When You participate in market research, surveys or other evaluation actions We launch;
- When You contact us via a webform;
- When You contact us via e-mail, chat, social media or telephone.
We may also collect personal data from third parties and partners who can demonstrate that You gave them Your consent or otherwise authorise the transfer of Your personal data to us.
How betFIRST uses Your personal data
betFIRST uses the collected personal data for the purposes, described in more detail below:
1. Business operations and service delivery
- Players
We use personal data to provide and improve our services and perform essential business operations. This is based on betFIRST’s obligation to execute a contract it has with You.
Processing which is not strictly required for the execution of a contract is based on betFIRST’s legitimate interest:
- betFIRST has a legitimate interest in using Your personal data in order to be able to offer You the best user experience possible, in compliance with the law and our Terms and Conditions.
- betFIRST takes care that the impact on each player’s protection of personal data and privacy is proportional to its own interests.
- User experience improvement: We improve our services by analysing user behavior and potential problems as user may encounter. Furthermore, We may display different games or matches depending on the players' preference to offer a personalized experience.
- Service development and improvement: Calls to our customer service department are recorded and used for these purposes. We may evaluate Your customer satisfaction and/or identify Your wishes as a customer by asking You about Your experience. We may evaluate the market and perform market research or trend analysis by involving our customers. You can participate to this voluntarily and such results will be used for service improvement. Where possible, We pseudonymise and aggregate personal data and will up front assess our projects based on principles of privacy by design. The Data Protection Officer advises and supervises these usages of personal data.
- Detect and prevent internal or external fraud and criminal activities.
- Aggregate analysis and business intelligence: this enables us to operate, to protect our services, to make informed decisions (including profiling which is fully automatic decision making by our software applications and tools in order to provide You with more personalized offers and information (see below)) and report on the performance of our business and the services.
- Customers, suppliers, outsourcing partners, services providers and subcontractors
We use personal data to receive suppliers, services or works from suppliers, outsourcing partners, service providers and subcontractors and to manage those parties when they execute their contract towards us.
2. Contractual obligations
- Players
Contract with betFIRST
When You create a player account and accept our Terms and Conditions, You will enter into a contract with betFIRST. In order to execute the obligations of betFIRST under that contract, betFIRST will use Your personal identification data and transactional data in order to:
- Provide You with the betFIRST services You subscribed to;
- Customer support: reply to Your request, offer technical and other assistance, handle a complaint, etc…;
- Inform You and send You messages related to Your contract with us and our services (service messages, support, chat,…);
- Provide You with other assistance such as answering data subject requests, issues of responsible gaming, etc…
Bets, winnings and withdrawals
The bets, winnings and withdrawals of players are kept in strictest confidence. All bets, winnings and withdrawals are recorded on our secure system. betFIRST keeps records of user wins and losses and will disclose them to a third party only when there is a legal basis to do so, for instance if that third party is part of the BGC, or a member of a judicial or government body or agency.
- Customers, suppliers, outsourcing partners, services providers and subcontractors
We use personal data to execute our contract with suppliers, services or works from suppliers, outsourcing partners, service providers and subcontractors (communications, instructions, complaints, invoicing, payment, etc…)
3. Communications
- Players
Based on Your consent, We or those of our group companies use data We collect to communicate with You. You can sign up for subscriptions and choose whether You wish to receive informative and administrative communications from betFIRST or its group companies. With regard to communication, betFIRST or its group companies might send You information about its services via non-personalized administrative and/or informative messages.
Communications Preferences
You can choose whether You wish to receive administrative and informative communications from betFIRST or its group companies. If You receive emails from us and would like to opt out, You can do so by clicking on the unsubscribe link or updating Your preferences in Your account settings.
Opt-out options for email, SMS, phone calls and post/partners are available in the preference center to be found in Your user account. You can withdraw Your consent to process Your personal data for communications quite simply via the preference center in Your account, or by getting in touch with our Customer Service or Data Protection Officer. Opt-outs for web pushes can be managed in Your browser. Opt-outs for app notifications can be managed on Your device. Opt-outs for inbox notifications can be managed in the inbox window after log-in.
When You unsubscribe from communications We will remove You from the list as quickly as possible and maximum within 3 working days. You may still receive the communications that were already scheduled before Your request to unsubscribe.
Consent
We will obtain Your prior consent before processing Your information for our own purposes, unless betFIRST has a legitimate interest or legal basis to process Your information. If You have given Your consent to the processing, You have the right to withdraw Your consent at any time, by sending an email to that extent to: [email protected] . betFIRST will discontinue the processing of Your information upon receipt of Your withdrawal. However, any processing performed prior to Your withdrawal remains a legitimate processing based on a valid consent at the time. betFIRST will not be under the obligation to reverse the processing.
- Customers, suppliers, outsourcing partners, service providers and subcontractors
We use personal data to communicate with suppliers, services or works from suppliers, outsourcing partners, service providers and subcontractors regarding the execution of the contract and new requirements for purchasing, tenders or assignments.
4. Personnel management and recruitment
We use personal data from our personnel for our personnel management, the execution of the employment contract and compliance with our legal obligations as an employer. For candidates for recruitment, We collect to communicate with You, to manage betFIRST’s recruiting and hiring processes, and for compliance with legal and regulatory requirements. If You are hired, the information may be used in connection with employment and personnel management.
5. Comply with legal and compliance obligations
- Players
betFIRST uses Your personal data to comply with mandatory requirements imposed by the applicable gaming, gambling and betting legislation and/or the Belgian Gaming Commission (BGC):
- The law of 7 May 1999 on gambling, betting, gaming establishments and player protection: https://www.gamingcommission.be/en/legislation/gambling-act-of-7-may-1999-unofficial-translation (EN);
- The Royal Decrees executing the gambling law: https://www.gamingcommission.be/en/legislation/royal-decrees-unofficial-translation (EN);
- The Act of 18 September 2017 (external link) on the prevention of money laundering and terrorist financing ("the AML Act"): https://financien.belgium.be/nl/over_de_fod/structuur_en_diensten/algemene_administraties/thesaurie/controle-financi%C3%ABle-2-1 (NL) https://financien.belgium.be/fr/tresorerie/sanctions-financieres/sanctions-financières-et-législation-relative-à-la-prévention-du (FR);
- All other commercial and corporate legislation applicable to betFIRST and its activities (accountancy, finance, fiscal, administrative, consumer protection, commercial, etc…);
- Any other relevant guidance that the BGC issues in addition to the aforementioned laws and regulations.
betFIRST legal obligations are, amongst others:
- Gaming Law: to collect, verify and to store the personal identification and store transaction data of all of its players. betFIRST is also obliged to transfer these data to the BGC, tax authorities or other government authorities requesting player’s information and this without informing the player of such official request and the related data transfer;
- Anti-Money Laundering Law: prevention and disclosure of money laundering and criminal activities/fraud/ terrorism. betFIRST is obliged to store and verify the personal identification data and the financial transactional data of all of the betFIRST players; Suspicious transactions in terms of money laundering are to be reported to the Financial Intelligence Processing unit ( https://www.ctif-cfi.be );
- Financial, accountancy, administrative and tax compliance.
- Customers, suppliers, outsourcing partners, services providers and subcontractors
- Financial, accountancy, administrative and tax compliance.
6. Profiling of players
In the course of our services and based on the customer’s consent with this Data Protection Statement, We will analyse Your information to build individual profiles. Our profiling consists of making profiles of players to provide You with better services and support and detect any addictive behaviour. This involves automatic analyses of data from our systems to predict which persons are interested in certain services.
These profiles will be used to predict future interests. The aim is to provide You with products that are relevant and interesting for You. The profiling is based on Your behavior on our website and the internet, including the overlap between desktop and mobile usage.
We do not take significant decisions based on automated decision-making processes. This means that the way in which We draw up a profile has no legal consequences with a significant impact for You. We expect that this profiling will have no further impact, other than providing You with a standard user experience when using our website and services.
Why We share personal data
- Players
We share Your personal data in case We have a legal obligation to do so, for instance to the BGC, regulatory or government bodies or agencies, or in case of legal proceedings, a court order or other mandatory legal injunction.
We may also share personal data with Your consent or as necessary to complete any transaction or provide a service You have requested or authorised.
In addition, We share personal data among betFIRST-controlled affiliates and entities for our service delivery, business operations, controls (audit,…), direct marketing and communications.
We also share personal data with suppliers, outsourcing partners, service providers, processors or agents working on our behalf for the purposes described in this statement.
For example (this list is not limitative):
- Gaming and software providers;
- IT services companies;
- Providers of cloud and hosting infrastructure and services;
- Platform providers;
- Marketing companies or market analysts;
- Providers of services and tools to assure regulatory compliance (such as the requirements under the AML Act);
- Connectivity, telecommunication and internet providers;
- Companies We have hired to provide customer service assistance;
- Companies We have hired to assist in protecting and securing our systems and services;
- Payment service providers.
- Auditors.
In such cases, these companies must abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose.
We may also disclose personal data as part of a due diligence or corporate transaction such as a merger or sale of assets subject to the signature of strict confidentiality agreements with the receiver of the personal data.
Finally, We will access, transfer, disclose, and preserve personal data, including Your content, We are confident that doing so is necessary to:
- comply with applicable law (for instance: Gambling Act, AML Act, financial, accountancy, administrative and tax compliance) or respond to valid legal process, including from law enforcement or other government agencies;
- protect our customers, for example to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury of anyone;
- operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
- protect the rights or property of betFIRST, including enforcing the terms governing the use of the services – however, if We receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of betFIRST, We will not inspect a customer’s private content ourselves, but We may refer the matter to law enforcement.
We may transfer some or all of Your personal data with any subsequent owner, co-owner or operator of the service and their advisors in connection with a corporate merger, consolidation, restructuring, the sale of substantially all Our stock and/or assets, or in connection with bankruptcy proceedings, or other corporate reorganization. Alternatively, We may seek to acquire other businesses or merge with them. In the event of a change to Our business, We will inform You in accordance with applicable law.
Some of our services include links to services of third parties whose data protection practices differ from betFIRST’s. If You provide personal data to any of those services, Your data is governed by their Data Protection Statement. In the event of a conflict between a betFIRST Data Protection Statement and the terms of any agreement(s) between a party and betFIRST, the terms of those agreement(s) will prevail.
- Suppliers, outsourcing partners, services providers and subcontractors
We share only professional information if We have a compelling reason to do so:
- comply with applicable law (for instance: financial, accountancy, administrative and fiscal compliance) or respond to valid legal process, including from law enforcement or other government agencies;
- organize and facilitate collaborations between suppliers, outsourcing partners, service providers and subcontractors or between those parties and third parties which are interfacing with or complementary to them; or
- protect the rights or property of betFIRST.
Where do We store and process Your personal data?
Personal data collected by betFIRST may be stored and processed in the European Union or in any other country where betFIRST or its affiliates, subsidiaries, outsourcing partners or service providers maintain facilities. We take steps to ensure that the data We collect under this Data Protection Statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
When We transfer personal data from the European Economic Area to other countries, We use a variety of legal mechanisms, including contracts (EU Standard Contractual Clauses), to help ensure Your rights and protections travel with Your personal data.
On Your request, We can provide You with the categories of data recipients whom We share Your personal data with, and also specific information about data transfers to third countries, if applicable.
How long do We keep Your personal data? Retention of personal data
betFIRST retains personal data in compliance with applicable laws. We will not retain Your personal data longer than necessary for the purposes for which it is collected or processed, unless longer retention is required by law. If Your personal data is no longer necessary for Us, We will securely delete the relevant personal information or anonymise it.
The necessary retention period is determined by various criteria including the nature of the data, purpose of the processing, the legal basis, whether there are any applicable legal obligations or industry codes of conduct, and other factors. We will retain all Your personal data to the extent necessary to comply with Our legal obligations such as applicable tax/revenue laws, AML, gaming laws and other applicable regulatory requirements as well as to resolve any potential legal disputes as per Our data retention policies.
Player’s data relating to AML obligations may be deleted after a period of five years after the transaction occurred. Otherwise and if needed, Your data may be stored for a maximum period of ten years after the contractual relationship, except for the personal data that We have to keep for a longer period based on specific legislation or in case of an ongoing dispute for which the personal data is still necessary.
Customer data and data of suppliers or subcontractors will in any case be deleted from our systems after a period of ten years after the termination of the contract or project, except for this personal data that We have to keep for a longer period based on specific legislation or in case of an ongoing dispute for which the personal data is still necessary.
Personnel data is stored according to the maximum allowed retention periods according to the person’s location. Candidate’s recruiting data is deleted after a maximum period of two years. Candidates can ask for deletion of their data at any time, if they don’t wish to keep up their application by notifying the betFIRST recruiter or contacting the Data Protection Officer of betFIRST.
Technical and organisational measures
We take the necessary technical and organisational measures to process Your personal data to an adequate level of security and to protect them against destruction, loss, falsification, alteration, unauthorised access or accidental notification to third parties, as well as any other unauthorised processing of these data.
betFIRST is committed to protecting the security of Your personal data. We use a variety of security technologies and procedures to help protect Your personal data from unauthorised access, use or disclosure.
betFIRST is also committed to reducing risks of human error, theft, fraud, and misuse of betFIRST facilities. betFIRST’s efforts include making personnel aware of security policies and training employees to implement security policies. betFIRST employees are required to maintain the confidentiality of data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.
Any employee that betFIRST determines is in violation of this Data Protection Statement will be subject to disciplinary action up to and including termination of employment. Any agent or third party that violates this Data Protection Statement shall be in material breach of all agreements with betFIRST and shall defend and indemnify betFIRST from claims related to such violations.
Under no circumstances shall however betFIRST be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of personal data by a third party.
Security of Your transactions
betFIRST guarantees that Your financial transactions are secure, no matter which payment method You use! betFIRST also uses sophisticated MD5 encryption technology in order to completely ensure the safe online transfer of any of the personal information to which We have access. betFIRST ensures that all its players can bet in security and comfort. In order to achieve this, betFIRST has a dedicated team of technicians whose exclusive task is to test and guarantee the correct functioning of the bets and the security of our server.
Your transactions have never been as safe and secure as they are with betFIRST.
Your rights as a data subject: You can access and control Your personal data.
In accordance with and subject to the conditions of the General Data Protection Regulation Implementation Act and the provisions of the General Data Protection Regulation, We inform You that You have the following rights:
- Right of access and inspection: You can access your personal data by visiting My Details tab of the My Account cashier section.
- Right of rectification: You have the right to obtain rectification (correction) of Your incorrect personal data, as well as to complete incomplete personal data.
- Right of deletion or limitation: You have the right to request us to delete or limit the processing of Your personal data in the circumstances and under the conditions laid down by the General Data Protection Regulation. We shall refuse the deletion or restriction of any personal data which is necessary for us to fulfil a legal obligation, the performance of the contract or our legitimate interest, and this for as long as these data are necessary for the purposes for which they were collected.
- Right to transferability of data: You have the right to obtain the personal data You have provided to us in a structured, common and machine-readable form. You have the right to transfer these data to another data controller.
- Right of objection: You have the right to object to the processing of Your personal data for serious and legitimate reasons. Please note, however, that You cannot object to the processing of personal data which is necessary for us to fulfil a legal obligation, the performance of the contract or our legitimate interest, and this for as long as these data are necessary for the purposes for which they were collected.
- Right of withdrawal of consent: If the processing of personal data is based on prior consent, You have the right to revoke this consent. These personal data will then only be processed if We have another legal basis for doing so.
- Automatic decisions and profiling: You may object to profiling and fully automated decisions.
You can exercise the aforementioned rights by contacting the Data Protection Officer of betFIRST.
Minors
Our Services are not intended for minors and We do not knowingly collect personal data relating to minors. In the event that We become aware that a minor has provided us with any information, We may discard such information unless it is required to comply with any legal or statutory obligation binding upon Us. If You have reason to believe that a minor has provided Us with personal data, please contact Us immediately.
Data Protection Officer: How to Contact Us
Where joint processing takes place, You may reach both data controllers with questions or comments regarding this Data Protection Statement or the processing of Your personal data. However, for the purposes of the applicable data protection law and for the sake of efficiency We have We have appointedthe following Data Protection Officer as our main contact: [email protected] .
All requests to exercise the right to access or delete information may also be made in writing, and signed by the requestor. The request must include the address to where the response should be sent and be sent to the following email address: [email protected]. We will respond to Your request within one (1) month, which is to be counted from the date of reception. Sometimes, We may respond in a longer period of time, which can be no longer than three (3) months after the date of reception, in case of complexity of the request or due to the number of the requests. We will inform You of the reasons.
This is on the condition that the request is clear enough, and holds all the information needed to respond to Your request; otherwise We will invite you to complete the request again in full. We draw the attention that We shall keep all transactions and details to comply with other applicable laws such as anti-money laundering. It means that not all personal data can be removed We will respond to questions or concerns within 30 days. However, in certain circumstances, such as in the case of a complex request or an overload of requests, we will not be able to process such data within this initial 30-day period, but we will inform you of the reasons and propose a period of not more than 90 days.
We make every effort to handle Your personal data in a careful and legitimate manner in accordance with the applicable regulations. Nevertheless, if You believe that Your rights have been violated and if You do not find an answer to Your concerns within our company, You are free to lodge a complaint with the Belgian Data Protection Authority:
Data Protection Authority
Drukpersstraat 35, 1000 Brussel
Tel +32 (0)2 274 48 00
Fax +32 (0)2 274 48 35
email: [email protected]
https://www.dataprotectionauthority.be/citizen
You may additionally address a court if You believe that You would suffer damage as a result of the processing of Your personal data.
Customer service
You can contact the betFIRST Customer Service at any time if You have any queries or if You are in need of help (see the “Contact Us” panel on the betFIRST website). In order to improve our services, telephone conversations may be recorded or monitored by another member of the team.
If You have any complaints, please do not hesitate to contact us by using the contact forms in the “Contact Us” panel. We will do everything possible to resolve the problem as soon as possible. If for any reason You are dissatisfied with the solution We have provided You with, You can make a formal complaint to the BGC ( https://www.gamingcommission.be/en ).
Changes to this Data Protection Statement
We will update this Data Protection Statement when necessary to reflect customer feedback and changes in our Services. When We post changes to this Data Protection Statement, We will revise the “last updated” date at the top of the Data Protection Statement. If there are material changes to the Data Protection Statement or in how betFIRST will use Your personal data, We will notify You either by prominently posting a notice of such changes before they take effect or by directly sending You a notification. We encourage You to periodically review this Data Protection Statement to learn how betFIRST is protecting Your information.
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