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betFIRST Casino FAQs(Go Back)

Find all the necessary information and answers to your questions here!!

Account Management

How do I register with betFIRST?

Registering is free so don't wait, take advantage of our brilliant welcome offer. It also couldn't be simpler: click on the 'Register' tab on the top right of the home page and fill in the form. Finish your registration by clicking on 'Create my account'.

Can I create several BetFIRST accounts?

Players are only allowed one BetFIRST account. The creation and use of several accounts is in violation of our general conditions and could lead to the suspension or closure of the accounts in question.

What do I do if I forget my username or password?

If you've forgotten your password, click on 'Forgot password?' on the top right of the home page and fill in the form. You will receive an email with a link that will automatically direct you to where you can reset your password.

How do I suspend or close my account?

If you would like to temporarily suspend your BetFIRST account, log in and then click on 'My Account' at the top right of the page and then on 'Ban me' in the menu on the right-hand menu. If you would like to start using your account at the end of this period, please contact Customer Services. To permanently close your account, please contact Customer Services.

Deposits and Withdrawals

How do I make a deposit?

You can deposit money easily and in complete security. Log in to the site and click on 'Deposit' on the top right. You'll find the various payment methods we offer.

Why can I no longer use my credit card to deposit money in my account?

First please check that the card number and the security code (3 numbers on the back) have been entered correctly. Please also ensure that the Start and End dates are correct. We also advise you to contact your bank and check that your card is not subject to any restrictions. If the problem continues, please contact Customer Service.

How do I make a withdrawal?

Head to the Cashier section in your account and then to the Withdraw section. Enter your bank details and confirm your request. Your withdrawal request will be processed by our payment agent as quickly as possible.

Please note that this process could take several days if the player account requires verification.

How do I cancel a withdrawal request and return the funds to my player account?

A withdrawal request can be cancelled, and you can return the funds to your account to keep playing. To cancel a withdrawal, you should contact customer service via email, telephone or chat as soon as possible.

How can I set up my own deposit limits?

At betFIRST, we want to give you as much help as possible to manage your gambling activity responsibly which is why we offer restriction features to help you stay safe whilst you’re playing.

You can use these tools for any (and all) of our products and set your own deposit limits. It is vital to set yourself limits and to know when to stop. It is the responsibility of the individual player to be aware of the importance of setting their own limits. By doing this, you can avoid spending excessive amounts of money on gambling, or losing out on the enjoyable aspects of the activity. It is important that you both fix and stick to your limits, to avoid finding yourself in debt as a result of gambling.

Playing excessively can be very harmful. If you are unable to control your gambling, we advise that you do not bet on our website.

Establish deposit limits to keep track of how much you spend

Take back control of your gameplay - and money - by setting your own limits on deposit amounts so that you can remain in control of how much money enters your account. You can choose to set these amounts on a daily, weekly or monthly basis. To take advantage of the Deposit Limits tool please follow these steps:

  • Log in to your betFIRST
  • Access the My Account section of the cashier
  • Select the My Limits tab
  • Choose the product you want to set your own limit on
  • Edit your settings to establish the time period and deposit limit
  • Enter your password to save the changes

Please consider that limits can be decreased, increased or removed entirely at any time.

In accordance with the Belgian regulation, when you first set up your own limit the limit becomes active instantly. Should you decrease your limit, the new limit will become active in 72 hours upon request. Should you increase your limit, the new limit will become active immediately.

Bonuses

How do I use a bonus?

All bonuses come with conditions which must be respected. Winnings may only be withdrawn once these conditions have been met. You can find our general bonus conditions by clicking here.

If you don't want to use a bonus which you've received, contact our Customer Service before placing any bets. Any bets made after receiving a bonus will automatically activate it.

How can I see if a bonus is still active?

Head to the bonus account section once you've logged in. You'll see a table with your current active bonuses and your previous ones.

How do I credit a bonus?

 You can use a bonus code by visiting the My Account section of the website, and then My Bonuses and enter your code. Deposit bonuses will be credited automatically.

Technical Problems

What do I do if there's a technical problem with the site?

We do everything possible to ensure that the site is functioning correctly at all times. However, certain elements may be interrupted from time to time. Please be patient and try refreshing your browser. You can also contact our Customer Service, which are available 7 days a week for any questions you might have.

Newsletters

To receive the newsletter, you just need to be registered with a valid email address. To unsubscribe to the newsletter, send us an email or click on the unsubscribe link found in the newsletter.

The number of legitimate emails from betFirst being automatically deleted or redirected to SPAM or BULK folders is steadily increasing due to new anti-spam filters implemented by software and service providers.

On this link are some simple steps for you to follow to ensure that our emails are delivered correctly to your INBOX, including adding betFirst to your safe list or permitted sender list on your email service provider or anti-spam software.