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betFIRST Casino FAQs(Go Back)

Find all the necessary information and answers to your questions here!!

Account Management

How do I register with betFIRST?

Registering is free so don't wait. It also couldn't be simpler: click on the 'Register' tab on the top right of the home page and fill in the form. Finish your registration by clicking on 'Create my account'.

Can I create several betFIRST accounts?

Players are only allowed one betFIRST account. The creation and use of several accounts is in violation of our general conditions and could lead to the suspension or closure of the accounts in question.

What do I do if I forget my username or password?

If you've forgotten your password, click on 'Forgot password?' on the top right of the home page and fill in the form. You will receive an email with a link that will automatically direct you to where you can reset your password.

Can I use my email to log in?

Yes. Logging into your betFIRST account can now be done by using either your email address or username.You can only use the email address associated with your account - all other email addresses will not be recognised.

How can I enable the Digicode feature to log in faster to my account?

The Digicode feature allows you log in to your account by simply entering your unique 4-digit code. This very secure option is available on mobile and tablet devices only. It can be enabled and disabled at any time. In order to make use of it, you simply need to follow the below steps: - Access the Settings section of the Hamburger Menu or the My Account Menu. - Toggle the Digicode button on - Set up and confirm your 4-digit code - Login with your 4-digit code upon your next visit

How do I upload my personal documents?

First of all, please consider that all players must send their ID before withdrawing any money from their account. To upload your documents, please go to the cashier and then click on the My Account tab and then on the Document sender one. Follow the instructions written on the screen, upload the copies of your documents by clicking on the corresponding icon and then press SEND. Please consider that you must send both front and back of your ID. Failure of doing so will force our agents to label your account as not certified yet which will prevent you from withdrawing.

How do I transfer money between my betFIRST accounts?

You can transfer cash between your betFIRST Casino and betFIRST Casino accounts via the Cashier under the Transfer section. Simply enter the amount that you wish to transfer and click to confirm.

How do I set up Reality Check alerts to my account?

To help you manage the amount of time you spend playing, you can set up a Reality Check alert. To take advantage of the Reality Check tool please follow these steps:

  • Log in to your betFIRST
  • Access the My Account section of the cashier
  • Select the Reality Check tab
  • Choose the product you want to set your own alert on
  • Edit your settings to establish the time period
  • Enter your password to save the changes

Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time. If you choose to remain logged-in then you will receive another alert after the same length of time so that you can keep track of your total time spent playing The Reality Check time starts when you log in. If you make any changes to this, the new setting will only take effect the next time you log in. If you wish to receive the alerts more often, then any changes will be applied straight away, but if you wish to receive the alerts less often you will need to wait 24 hours before this is applied. Please consider that the default time period set to your account is 10 minutes as per the local regulation.

How can I get self-excluded?

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you can decide to self-exclude for a specified period of 24 hours, 7 days, 1 month, 6 months or permanently. To take advantage of the Self Exclusion tool please follow these steps:

  • Log in to your betFIRST
  • Access the My Account section of the cashier
  • Select the Self-Exclusion tab
  • Choose the product you want to set your own self-exclude on
  • Edit your settings to establish the time period
  • Enter your password to save the changes

During a period of Self-Exclusion, you will not be able to use your account for betting and gaming, although you will still be able to login and withdraw any remaining balance. It will not be possible to re-open your account for any reason, and betFIRST will do all it can to detect and close any new accounts you may open. Whilst we will remove you from our marketing databases, we also suggest that you remove betFIRST from your notifications and switch off your custom inbox.

How do I check my gaming history?

In order to have a clear and detailed overview of the games you played, you can visit the Gaming History section at any time. All you have to do is select the Gaming History section tab from the My Account drop down. In this section, you are able to choose the time period of your choice to review all your spins per game and per day.

How do I open a Cash Card account?

You can open a Cash Card account at any time even though you already registered on betFIRST. All you have to do is to go to one of our numerous shops up and down the country and fill out the Cash Card registration form. betFIRST’s Cash Card makes betting easier, faster and more practical. You can credit cash to your Cash Card at the shop till to place bets on betFIRST from both desktop and mobile. Once your account is created, you are then being given the chance to play either with your online account or your Cash Card upon login. You are completely free to choose the account you want to use. You can then decide to switch from one account to another whenever you want to. However, you are not allowed to make any transfers between the two. To find all the details regarding Cash Card, please visit our dedicated section (https://betfirstcasino.be/en/cashcard).

Deposits and Withdrawals

How do I make a deposit?

You can deposit money easily and in complete security. Log in to the site and click on 'Deposit' on the top right. You'll find the various payment methods we offer.

Can I make a deposit using my bank card?

Yes, it is possible to make a deposit with your bank card on our website. This can be done using our electronic wallets: Bancontact, Checkout and Hipay.

Why can I no longer use my credit card to deposit money in my account?

First please check that the card number and the security code (3 numbers on the back) have been entered correctly. Please also ensure that the Start and End dates are correct. We also advise you to contact your bank and check that your card is not subject to any restrictions. If the problem continues, please contact Customer Service.

Can I make a deposit via bank transfer?

Yes, it is possible to make a deposit via bank transfer on our website. You should however be able to provide proof of payment to our customer service team for it to be validated.

What is an IBAN and where can I obtain one?

An IBAN code is an International Bank Account Number and is used to identify international bank accounts. It is a unique standard international code which facilitates any operation from abroad. It ensures the security of your international payments. You will find your IBAN number on your bank details (RIB). It is made up of 27 characters (including 2 letters at the beginning), and includes the RIB, a two letter country code (BE for Belgium) and a 2 figure check digit.

What is a BIC/SWIFT and where can I obtain one?

A BIC code is the Bank Identifier Code and is a unique identifier for your bank. It is regulated by the company SWIFT (Society for Worldwide Interbank Financial Telecommunication). It is used to instantly identify your bank and to transfer funds to it. You can find your BIC code on your bank statement and it is made up of 8-11 characters.

How do I make a withdrawal?

Head to the Cashier section in your account and then to the Withdraw section. Enter your bank details and confirm your request. Your withdrawal request will be processed by our payment agent as quickly as possible.

Please note that this process could take several days if the player account requires verification.

What are the withdrawal methods available?

Depending on your payment preference, there are 5 options to choose from when making withdrawal requests. All players can use bank transfer. In order to ensure that a proper and secure withdrawal is effectuated, please make sure that the card you are using is the same as the card registered on your player account.
For those using Paypal to make deposits on the site, it is also possible to make a withdrawal via their Paypal account.
Similarly, for Skrill users, both deposits and withdrawals can be made via their Skrill account.
Similarly, for NETELLER users, both deposits and withdrawals can be made via their NETELLER account.
Similarly, for Paysafe users, both deposits and withdrawals can be made via their Paysafe account.
Similarly, for Checkout users, both deposits and withdrawals can be made via their Checkout account.
Similarly, for MuchBetter users, both deposits and withdrawals can be made via their MuchBetter account.
Similarly, for CASHlib users, both deposits and withdrawals can be made via their CASHlib account.
Similarly, for Trustly users, both deposits and withdrawals can be made via their Trustly account

How do I cancel a withdrawal request and return the funds to my player account?

A withdrawal request can be cancelled, and you can return the funds to your account to keep playing. To cancel a withdrawal, you should contact customer service via email, telephone or chat as soon as possible.

How can I set up my own deposit limits?

At betFIRST, we want to give you as much help as possible to manage your gambling activity responsibly which is why we offer restriction features to help you stay safe whilst you’re playing.

You can use these tools for any (and all) of our products and set your own deposit limits. It is vital to set yourself limits and to know when to stop. It is the responsibility of the individual player to be aware of the importance of setting their own limits. By doing this, you can avoid spending excessive amounts of money on gambling, or losing out on the enjoyable aspects of the activity. It is important that you both fix and stick to your limits, to avoid finding yourself in debt as a result of gambling.

Playing excessively can be very harmful. If you are unable to control your gambling, we advise that you do not bet on our website.

Establish deposit limits to keep track of how much you spend

Take back control of your gameplay - and money - by setting your own limits on deposit amounts so that you can remain in control of how much money enters your account. You can choose to set these amounts on a daily, weekly or monthly basis. To take advantage of the Deposit Limits tool please follow these steps:

  • Log in to your betFIRST
  • Access the My Account section of the cashier
  • Select the My Limits tab
  • Choose the product you want to set your own limit on
  • Edit your settings to establish the time period and deposit limit
  • Enter your password to save the changes

Please consider that limits can be decreased or increased at any time.

In accordance with the Belgian regulation, when you first set up your own limit the limit becomes active instantly. Should you decrease your limit, the new limit will become active in 72 hours upon request. Should you increase your limit, the new limit will become active immediately.

As per the local legislation, all players who register an account from the 1st of March 2020 cannot deposit more than €500 per week.

Where can I check the deposits and withdrawals I made?

In order to have a clear and detailed overview of the financial transactions you made since you registered on betFIRST, you can visit our History section which is split into four subsections (Requested Withdrawals, Validated Withdrawals, Deposits Made & Transfers Made). All you have to do is access the cashier and the select the History section or the subsection you’re interested in. In each subsection, you are able to choose the time period of your choice to review all your deposits, withdrawals and transfers. This way, you can easily find the amount and the ID of each transaction as well as the payment method you used.

Technical Problems

What do I do if there's a technical problem with the site?

We do everything possible to ensure that the site is functioning correctly at all times. However, certain elements may be interrupted from time to time. Please be patient and try refreshing your browser. You can also contact our Customer Service, which are available 7 days a week for any questions you might have.

Marketing

To receive the newsletter, you just need to be registered with a valid email address. To unsubscribe to the newsletter, send us an email or click on the unsubscribe link found in the newsletter.

The number of legitimate emails from betFirst being automatically deleted or redirected to SPAM or BULK folders is steadily increasing due to new anti-spam filters implemented by software and service providers.

On this link are some simple steps for you to follow to ensure that our emails are delivered correctly to your INBOX, including adding betFirst to your safe list or permitted sender list on your email service provider or anti-spam software.

TAs per the GDPR guidelines, you are entitled to review and edit your marketing preferences at any time. All you have to do is to:

  • Go to the my Account section of the Cashier
  • Select the Preferences tab
  • Edit your consent per channel of communication

You can for instance decide to receive marketing emails from us and to stop receiving marketing SMS from us.

In order to keep yourself up-to-date, you must keep an eye on your Inbox. This way, you can be informed of all the latest features and information related to your account. All you have to do is to click on the Post icon located in the bottom right corner on desktop and in the Hamburger Menu on mobile devices.

You are always notified about new messages as the Post icon shows you the number of unread messages you have in your inbox.

If you wish to disable this feature, you can simply switch it off at any time by turning off the switcher button located at the top of the Inbox.

If you are yet to receive custom Push Notifications, all you have to do is to give your consent on the opt-in prompt pop up which is triggered upon login.

Please consider that the prompt pop up is not always automatically triggered for your convenience. Therefore, you may have to enable it by opting in to that service through the settings of your browser or App.