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We're sorry, your eGames ticket is not valid, as the personal details you provided on registration don't match the Belgian Gaming Commission's database. By Belgian law, you cannot play with an invalid ticket. Please contact Customer Service via e-mail ([email protected]), telephone, or chat to resolve this problem as soon as possible.
IMPORTANT REMINDER - There is a mismatch between the personal details you provided during registration and the Belgian Gaming Commission's database. Please use the document uploader in the cashier or email us a copy of a government-issued ID at [email protected] as soon as possible, or your account will be blocked after 30 days.
